Orders & Shipping
How long will it take to receive my order?
Orders are processed within 1-3 business days. Shipping times vary depending on your location and the selected shipping method. You will receive a confirmation email with a tracking number once your order is dispatched.
Do you ship worldwide?
Yes, we offer international shipping to many countries. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated delivery time, please contact us. Be sure to have your order number and shipping address ready.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receipt for unused and unworn items with original tags attached. Sale items are final and cannot be returned or exchanged.
How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns Center. Follow the instructions to generate a return label and for further assistance.
When will I receive my refund?
Refunds are processed to the original payment method once we receive the returned items. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.
Products & Sizing
Where are your products made?
Our garments are designed in Spain and produced in limited runs with carefully selected manufacturers.
How does your sizing work?
We provide a detailed size guide for each product to help you find the best fit. Measurements are given in centimeters. If you need further assistance, our team can help you choose the right size.
Are your products sustainable?
We are committed to responsible production. This includes using eco-friendly materials, limiting production runs, and continuously improving our practices to reduce environmental impact.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other regional payment methods where available.
How can I apply a discount code?
You can enter your discount code in the designated field during checkout before completing your purchase.
Why isn’t my discount code working?
Please ensure the code is entered correctly and has not expired. Some promotions may have specific terms and conditions, such as minimum purchase requirements or product exclusions.
Account & Data
How do I create an account?
You can create an account during checkout or by visiting the sign-up page. An account allows you to track orders, save your details, and view your order history.
How can I reset my password?
Click on “Forgot your password?” on the login page and enter your email address. You will receive instructions to reset your password.
How is my personal data handled?
We are committed to protecting your privacy. Your personal data is securely stored and only used to process your orders and improve your shopping experience. For more details, please read our Privacy Policy.
General Questions
Do you have a physical store?
We are currently an online-only brand. This allows us to maintain a focused collection and connect with our customers directly through our website.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. Therefore, modifications or cancellations may not be possible once an order is placed. Please contact us immediately if you need to make a change, and we will do our best to assist you.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased online and delivered via email. They can be used towards any purchase on our site.